Our goal is to provide the best possible services. It is our pleasure to help people feel and look their best. In order to provide the finest possible service, it is important we maintain some general policies.
Once in a while a change in style or stylist can be very refreshing. Do not assume you are hurting your stylists feelings. We are, believe in, and work as a TEAM!
Day-Before-Reminders: 2013 brought a new computer system into our salon that allows us to send reminder text messages and emails. We still also do phone call reminders for those clients who prefer to get a phone call, in addition to, or instead of a text or email reminder.
Text: For your convenience, we offer text message reminders and confirmations. We do not receive text responses in return other than your confirmation; if you need to cancel or reschedule, please call 907-452-6841 48 hours prior to appointment to avoid late cancellation fees.
Emails: We can also send a reminder to your email address. We do not receive email responses from email reminders. If you need to cancel or reschedule, please call 907-452-6841 48 hours prior to appointment to avoid late cancellation fees
As always, reminders are a courtesy. We will make every effort to remind you of your scheduled appointment, occasionally circumstances will arise which prevent us from doing so. You are responsible for making your scheduled appointment.
Cancellations: We require 48 hour notice for cancellations. Your time is valuable and to insure we can adequately provide great service to all our clients we appreciate your cooperation. We understand that there are emergencies and circumstances that arise where late cancellations are unavoidable. If you have 3 no shows or consecutive late cancellations we will require a pre-pay appointment policy. The fee for missed or last minute cancellation varies per cost of service(s) missed. We have a waiting list, your timely cancellation will allow vacant appointment times to be filled.
Pre-paid appointment policy: 3 no show appointments or 3 consecutive late cancellations (less than 48 hours) will require you to pre pay the base cost of your service.
Children: We love children and are happy to welcome them into our salon. In order to provide the best care, and most relaxing atmosphere, we ask that you arrange for child care during your appointment.
Communication: If you have any concerns, compliments, or questions, please contact management at (907) 452-6841 or email to info@teamcutters.com
Appointments: We recommend booking appointments 2-4 weeks in advance if you need a certain day or time of the week. Please be aware that our schedules do get very full in certain times of the year (holidays, back to school, graduations, etc.). We also have a waiting list you can be added to. Call us today to schedule your next appointment.
(907) 452-6841
Service Guarantee: We guarantee our services with the use of our recommended hair care products. Your satisfaction is our utmost priority. If for any reason your satisfaction is not met, please give us the opportunity to help you. Please contact management at (907) 452-6841 or email to info@teamcutters.com
Your delight is our priority.
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